Terms and Conditions

Group tour photo 2017 Photo taken by: Bente Stern (Flying Kiwi Traveller)

Flying Kiwi Standard Terms and Conditions

Over the years we have carefully refined our tour processes to ensure a safe, stress-free New Zealand tour. Please take time to read our Standard Terms and Conditions to ensure you understand how our trips work. You will find information on our Future Tour Credit and Re-Scheduling tour details further down the page.

  1. Disruptions or variations to your tour while travelling: In respect of the flexible style of our product we cannot guarantee that any activity or amenity, especially those we have no direct control over and including those marked optional in our brochure will be available. Failure to participate in, or disputes over any such activity or amenity can in no way be held the responsibility of Flying Kiwi Wilderness Expeditions Ltd. (Flying Kiwi). Inability to visit a location, partake in an event or continue the trip as outlined in our brochure because of an unforeseeable event, including but not exclusive to; natural disasters, terrorism, weather, road conditions or other inhibiting factors can in no way be held to be the responsibility of Flying Kiwi. We reserve the right to make changes to our itineraries, without notice if necessary.

  2. If for any reason it is necessary for us to cancel your booking prior to departure, of which a payment has been made, you may choose between an alternative trip or a full refund. If an alternative trip is chosen and is of lesser value you will be refunded the price difference, if alternative trip is of a higher value then payment of the price difference will be required prior to travel. Flying Kiwi is not responsible for any incidental expenses that you may have incurred as a result of the cancellation such flights or visa costs.

  3. Bookings through a third party: Please be aware that if you have booked through a third party like a travel agent, their cancellation policy and terms and conditions may differ to our own. Be sure to check their particular terms and conditions, including cancellation policy, as they will apply should your circumstances change.

  4. Travel Insurance: We strongly recommend passengers take out travel insurance to cover any unforeseen circumstances that may arise. Your insurance should provide cover against personal accident, medical expenses, emergency repatriation and personal liability as well as any adventure activities not covered under a standard insurance policy. Flying Kiwi are not liable for any lack of insurance on your behalf. We recommend getting a travel insurance quote from World Nomads.

  5. Mental/physical condition: Passengers should be of reasonable health and fitness and carry all required medication. Flying Kiwi must be advised of any prior medical conditions at time of booking. No passenger will be permitted to embark or continue on tour whilst their mental/physical condition is, in the opinion of any representative of Flying Kiwi, may render them incapable of safe conduct, or they become objectionable to other passengers, or a hazard to themselves or other passengers. Flying Kiwi will not be responsible for expenses resulting in such persons being precluded from completing the tour.

  6. Behaviour: Our staff are entitled to a safe working environment, and our passengers to a great experience. Any threats to safety, being physical or verbal, or inappropriate behaviour may result in removal from the trip. If a Guide requires a passenger to leave the trip no refunds will be given and the passenger in question will be responsible for their own travel costs from that point. Flying Kiwi can refuse to carry a person whose behaviour is detrimental to the enjoyment of the group. Any loss or damage to our equipment through your neglect must be covered by you. By travelling with Flying Kiwi, you agree to accept the authority of the Guides.

  7. Third party operator services: All optional activities offered during the tour are operated by independent companies and are an additional cost to the tour price (unless stated otherwise in itinerary).  We carefully select well established, professional companies who assume all responsibility for their safety and satisfactory delivery.  Excursions or other tours that you may choose to book or pay for whilst you are on holiday are not part of your package holiday provided by us. All excursions are supplied by third party suppliers and are subject to their own terms and conditions. For any excursion or activity that you book, your contract will be with the operator of the excursion or tour and not with us. We are not responsible for the provision of the excursion or tour or for anything that happens during the course of its provision by the operator, however we will endeavour to seek a fair outcome for all parties on your behalf.

  8. Images and video: On occasion, Flying Kiwi conducts photo and video projects for the purposes of promoting its products and services. Passengers on these trips will be given the option to opt out of any such activities. Passengers are to advise their Guide should they wish to be excluded. If you do not opt out you are consenting to Flying Kiwi using the images taken whilst on your Flying Kiwi trip for advertising and promotional purposes worldwide, royalty-free in any medium.

  9. Personal Risk: Passengers accept that there are degrees of risk involved on tour activities such as hiking, swimming, cycling and ball games. There are options to be involved in swimming or water-based activities during your trip. It is the passenger’s sole responsibility to determine if he or she is qualified and capable of participating in any water activity, and he or she chooses to participate at their own discretion.

  10. Activity or Accommodation Cancellations: If you choose to cancel a pre-booked activity or accommodation booking, along with any relevant cancellation fees payable there will be a credit card fee charge of 2.38%.

  11. Bus Rules & Campsite Etiquette: Smoking or the drinking of alcohol is not allowed on board the bus. Keep strong smelling fragrances until you are outside of the bus as these may have an adverse effect on other travellers. When at camp please be considerate to those around you and smoke away from the campsite. Please wear your seatbelts at all times when travelling.

FLYING KIWI’S FUTURE TOUR CREDIT AND RE-SCHEDULING POLICIES

Our Future Credit Policy and Re-Scheduling details were developed on 16 March 2020, during the global COVID-19 pandemic to allow you to confidently book or defer your trip until you are able to travel. In this ever-changing environment, we also understand that you may feel in need of some added flexibility, so please read on to consider your options.

FUTURE TOUR CREDIT

Credit Applies To: All customers who due to the New Zealand Government or world travel restrictions have had their tour suspended due to Covid-19 between the departure dates of March 16 – June 30, 2020. At the time of suspension, a Future Tour Credit or Cancellation as per our cancellation policy were offered.

We will continue to monitor developments and if travel restrictions continue, a further suspension of tours may be applied.

If you booked through a travel agent or have travel insurance, then please contact them directly to find out your entitlements.

Credit Terms and Conditions:

  1. Credit is valued at 100% of the price paid for your tour and any ancillary services including pre-paid hostels and optional activities.
  2. Future Tour Credit is non-refundable and can be redeemed against any Flying Kiwi tour departing before 23 April 2022. 
  3. Flying Kiwi is not responsible for any incidental expenses that may have incurred as a result of a suspended tour such as flights or visa costs.

RE-SCHEDULING:

Re-Scheduling Applies To: All existing bookings originally booked to depart after July 1 2020 and new bookings made before 30 April 2021

Re-Scheduling Terms and Conditions:

  1. Re-schedule your tour to travel any time before 31 March 2022 at no charge, up to 7 days prior to departure.
  2. If you are unsure when you can or may want to travel next, your reservation will be put on hold and money paid will be left in credit.
  3. If you still have outstanding money owed, this will be due 6 weeks prior to your new departure date.
  4. If you have pre-booked cabin upgrades the 10% booking fee to place these will be charged for each time you re-schedule. Availability for the new dates, and any cancellation fees will be at the discretion of the accommodation provider and will be re-confirmed each time the date change has been made.
  5. If you have pre-booked any optional activities, the relevant operator cancellation policy or change fees will apply. Re-booked activity experiences will be dependent on availability at the time of re-booking.

BOOKING & PAYMENT OPTIONS

SUMMER TOURS (Oct - April)

  • Pay in full at the time of booking OR
  • Confirm your seat with a 30% deposit, full payment is then due 42 days (6 weeks) prior to trip departure

WINTER TOURS (July - August)

  • Pay in full at the time of booking OR
  • Confirm your seat with a $NZ400 deposit, full payment is then due 28 days (4 weeks) prior to trip departure

*All tours are subject to minimum numbers.

CANCELLATION POLICY: (SUMMER TOURS: OCT - APR)

If for any reason it is necessary to cancel a reservation, or you do not show for your tour departure the following will apply:

  • Cancellations more than 42 days (6 weeks) prior to departure: loss of 30% of total trip fees
  • Cancellations between 42 and 14 days before departure: loss of 50% of total trip fees
  • Cancellations within 13 days of departure: full loss of trip fees excluding optional hires (sleeping bags, bikes)

CANCELLATION POLICY: (WINTER TOURS: JULY - AUGUST)

If for any reason it is necessary to cancel a reservation, or you do not show for your tour departure the following will apply:

  • Cancellation more than 28 days (4 weeks) or more before departure; loss of $NZ400 deposit
  • Cancellation between 28 and 14 days before departure; 50% of total trip fees will be payable
  • Cancellation within 13 days of departure; all trip fees will be payable

PUT YOUR TOUR ON HOLD (SUMMER TOURS: OCT - APR)

Pass is valid for up to 2 years. A Flying Kiwi trip is the only transport option to be valid for 2 years. This provides great flexibility if you want to enjoy some long breaks in a few spots. Spend a ski season in Queenstown, live the beach life in Coromandel for 6 months or help in conservation projects - you have the flexibility to break up your trip in the best way that suits you. Please note that if you put your tour on hold with the intention of re-joining in the following year(s) we need to know this at the time of booking as seats in peak season sell out months in advance. The decision to ‘put your tour on hold’ cannot be made mid-trip.

ACCIDENT COMPENSATION COMMISSION (ACC)

If you are injured whilst in New Zealand ACC may be able to help with the cost of treatment whilst you're in New Zealand. However, it is important to note that you cannot sue for personal injury - ACC replaces that right. In addition, ACC only covers treatment/rehabilitation costs whilst in NZ and is not a replacement for travel insurance.

WEBSITE, BROCHURE & ADVERTISING

We make every effort to ensure the accuracy of the advertising, brochure and website information and prices at the time of printing, regrettably errors do occasionally occur. You must therefore ensure you check the price and all other details of your chosen arrangements with us at the time of booking. The information and prices shown on our website and in our brochures may have changed by the time you come to book your arrangements.

If you have any questions or would like clarification please contact your Flying Kiwi team by email or phone: info@flyingkiwi.com or +6435470171